{"id":75,"date":"2023-02-14T10:59:25","date_gmt":"2023-02-14T10:59:25","guid":{"rendered":"https:\/\/sovajones.com\/?page_id=75"},"modified":"2023-02-23T12:11:33","modified_gmt":"2023-02-23T12:11:33","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/sovajones.com\/?page_id=75","title":{"rendered":"Terms & Conditions"},"content":{"rendered":"

How To Order<\/h3>\n
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We aim to make ordering from our online store as easy as possible.<\/p>\n

First navigate to the product you would like to purchase. Please take time to read the product information to ensure you are ordering the correct item. Once you have made a decision, chose the quantity and click ADD TO BASKET. You can repeat the above until you are ready to check out.<\/p>\n

At the check out, you will be asked to put in your name, contact details and address and click CONTINUE.<\/p>\n

Next, Shipping and tax will be calculated based on the delivery address and the product weight. For more information on shopping costs please see DELIVERY. After you have chosen your shipping method, click CONTINUE.<\/p>\n

You will be able to choose how you want to pay. Simply follow the instructions to complete your order.<\/p>\n

An order confirmation email will then be sent to your email with the details of your order.<\/p>\n<\/div>\n<\/div><\/div><\/div>

Payment Method<\/h3>\n
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We accept major debit and credit cards through Sumup.<\/p>\n

When checking out using Sumup, you can either login with your Sumup account to complete the transition, or simply enter your card details following the instruction if you do not hold an account with Sumup.<\/p>\n

We reserved the right to cancel any unpaid orders after 3 days of being placed.<\/p>\n<\/div>\n<\/div><\/div><\/div>

Delivery<\/h3>\n
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Domestic orders can take up to 5-6 business days, (or longer depending on the circumstances).<\/p>\n

We do not currently accept International orders.<\/p>\n

Delivery to the UK mainland is \u00a39.99<\/p>\n

If you\u2019d rather come and collect your order please get in touch to arrange this, shipping costs can be refunded accordingly if this is organised.<\/p>\n

We will always aim to have things sent out as quickly as possible but occasionally, due to events\/timings\/number of orders, it may take a few days before parcels are shipped out. Please be patient, this business is run solely by us: we are not a large business with a team of people, every order is packaged, labeled and sent off by us. If for any reason there are delays in sending pieces out, we will be in touch.<\/p>\n

If for whatever reason something goes missing, please get in touch with us and the postage companies. We\u2019ll always try our best to help the situation but occasionally things can go astray, in which case please get in touch and we can arrange a refund or for another order to be sent out. This happens very rarely and we deal with any instances of breakage\/missing items on a case by case basis.<\/p>\n<\/div>\n<\/div><\/div><\/div>

Returns and Refunds<\/h3>\t\t\t

Returns are only accepted if we accidentally ship out the wrong items, (we\u2019re only human, mistakes can happen): if this does occur, please get in touch and we\u2019ll rectify the order. If the pots have been used we cannot refund or exchange them.<\/p>\n

If your parcel hasn\u2019t arrived a week after dispatch please get in touch with us immediately so we can attempt to fix or find the parcel, as after 10 days there\u2019s a very low chance we\u2019ll be able to find it or correct the situation. We cannot track each parcel individually and check, and double check, that it has arrived correctly. We do not offer full refunds, (partial refund is dependant on situation), if you get in touch more than a month after the original dispatch date, because it\u2019s so late, there\u2019s virtually nothing we can do as the couriers normally don\u2019t refund shipping or insurance a month or more after dispatch.<\/p>\n<\/div>\n\t\t<\/div><\/div>

Caring for Pots<\/h3>\t\t\t

Information on how to care for your pots can be found here: Caring for Pots<\/a><\/p>\n<\/div>\n\t\t<\/div><\/div>

Shop Updates<\/h3>\t\t\t

Our online shop is usually restocked from time to time. We don\u2019t follow any specific timelines, and announcements for when they\u2019ll go live can be found on the Instagram page or by subscribing to our newsletter.<\/a> If you\u2019d like a more concrete answer please get in touch<\/a>.<\/p>\n<\/div>\n\t\t<\/div><\/div>

Pivacy Policy<\/h3>\t\t\t

The privacy policy for www.sovajones.com can be found here: Privacy Policy<\/a><\/p>\n<\/div>\n\t\t<\/div><\/div>

Contact Us<\/h3>\t\t\t

If you have any questions or suggestions about our Terms and Conditions, please do not hesitate to contact us.<\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

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